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The Digital Business Kit for Retailers


Learning Outcomes

Retailers will understand how Cloud based services can address issues related to their businesses and help them achieve business goals. [printfriendly]

mod-arrow Data management

Your data is your lifeline. The Cloud allows you to manage it, access and edit from anywhere and at anytime.

 

Key advantages include:

  1. Access from anywhere: When your data is stored in the Cloud via a Customer Relationship Management program (CRM), storage application or any other online application, you can check your data from any device with an internet connection. For instance, when you need to know up to the minute data levels such as inventory, purchases, or client information, you can login to your Cloud application access and edit your data.
  2. Synchronised: Any change you make to data or changes made by other team members are instantly reflected in the shared Cloud application. For instance, work can be done on a number of devices such as smartphone, tablets, laptops, or desktop, by different team members. The data will display the latest version on any device automatically, if it is set to synchronise. This saves time and avoids errors with work being done on outdated versions.
  3. Up to the minute: No more second guessing inventory or other data parameters. For instance, a business selling online at the same time as sales are being done in the office will always be in control using a Cloud application. A tourism business may have maximum 8 seats for a trip. The instant a seat is sold online the total seats available will be adjusted so staff logging in at the office or another customer online will see the latest availability. No more overbooking or under-booking due to holding reserves manually.
Process examples without the Cloud:

  1. You need to make an inventory order and need to manually get reports from each unit in your chain. This can take time and can cause errors and missed opportunity.
  2. Managing a project for a client you have to call or email other team members for updates on project.
Process examples with the Cloud:

  1. You login to your Cloud program and run a report for inventory which collates all inventory from various sources and is up to the minute.
  2. Login to your CRM in the Cloud and all of the team progress reports, documents and client information is at your fingertips and up to the minute.


Resources links: Click here to view articles and website pages specific to Cloud data management.

Example of CRM system Salesforce

Note: these are 3rd party videos and companies and are not endorsed by this site owner

Sugar CRM – explains what CRM is (there are free versions of this CRM)

Note: these are 3rd party videos and companies and are not endorsed by this site owner