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The Digital Business Kit for Retailers

Learning Outcomes

Retailers will identify the online Customer Support strategies that can best suit their business. [printfriendly]

mod-arrow Customer Support

Learning Goal

To provide information, advice and resources that will assist small-to-medium size retailers to select the best online customer support strategies for their business.


Learning Objectives

  • Identify the different online Customer Support strategies including CRM, Social media and review strategies.
  • Review how online support strategies can enhance bricks-and-mortar Customer Support services.
  • Consider the key Customer Support issues in their business.
  • Develop a plan to help choose the best options for their business.

Online Customer Service Methods

Data courtesy of the Strategic Networks Group.