Retailers will identify the online Customer Support strategies that can best suit their business. [printfriendly]
To provide information, advice and resources that will assist small-to-medium size retailers to select the best online customer support strategies for their business.
- Identify the different online Customer Support strategies including CRM, Social media and review strategies.
- Review how online support strategies can enhance bricks-and-mortar Customer Support services.
- Consider the key Customer Support issues in their business.
- Develop a plan to help choose the best options for their business.
Online Customer Service Methods
Data courtesy of the Strategic Networks Group.