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The Digital Business Kit for Retailers

mod-arrow Telework Resources

| TABLE OF CONTENTS |

1. General Telework Sites : Forums, feeds, and communities dedicated to Telework provide the latest news

2. What is Telework?: Resources and articles defining Telework

3. Why Telework?: Resources and links to studies on why (or why not) to Telework
Is it right for you? : Employer Is it right for you? : Worker

4. Business strategy: Articles on pro/cons, tips and how to create a Telework strategy
4a. Sample work plans and proposals
4b. Work agreements, contract considerations and samples
4c.Employee engagement
4d. Training

5. Employment law resources

6. Budgeting for Telework

7. Generational statistics and studies

 

| TOOLS FOR TELEWORK |

 

8. Telework hardware

9. Telework software

10. Monitoring Software

11. Data storage: Solution reviews

12. Synch & share: How?

13. Communication a) Online Meetings b) VOIP (voice communication )

14. Project/manager tools: A few tips to make the task more effective

15. Infrastructure: Importance of quality internet and or employer network

16. Environment: Creating a positive work space

17. Co working and shared office space: Tips and search resources

18. Omni channel: Industry articles on managing an retail omni-channel


1. GENERAL Telework & AUSTRALIAN REGIONAL RESOURCE SITES
Telework Australia
http://www.Teleworkaustralia.net.au/

www.Telework.gov.au – Typeset FA2-AccessPDF.pdf
http://www.Telework.gov.au/__data/assets/pdf_file/0008/191771/49906-DBCDE-T-KIT_typeset_FA2-AccessPDF.pdf

National Retail Association – Supporting the Retail Industry
http://www.nra.net.au/

Remote / Tele-Working
http://mashable.com/follow/topics/remote-working/

eCommerce & Online Retailing – Tips & Guides | Business Victoria
http://www.business.vic.gov.au/industries/retail/operating-a-small-business/ecommerce

Is ‘Work-from-Home’ the Future? | Business In Focus Magazine
http://www.businessinfocus.com.au/index.php/2013/04/is-work-from-home-the-future/

Experian Research Report- Retail In Australia
http://www.experian.com.au/marketing-services/research-reports/top-tips-australian-retailers-2012.html

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2. WHAT IS Telework?

www.Telework.gov.au/__data/assets/pdf_file/0008/191771/49906-DBCDE-T-KIT_typeset_FA2-AccessPDF.pdf
http://www.Telework.gov.au/__data/assets/pdf_file/0008/191771/49906-DBCDE-T-KIT_typeset_FA2-AccessPDF.pdf

Remote Working
http://mashable.com/follow/topics/remote-working/

 

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3. WHY Telework


Is Telework right for you – workers: Will Working Remotely Work? 7 “What If” Scenarios To Consider First | Fast Company
http://www.fastcompany.com/1795103/will-working-remotely-work-7-what-if-scenarios-consider-first

Telecommuting Pros and Cons: Is Telecommuting Right for You?
http://mobileoffice.about.com/od/getmobilized/bb/telecommuting-right-for-you.htm

Seven Habits of Successful Virtual Teams — Tech News and Analysis
http://gigaom.com/2006/12/17/seven-habits-of-successful-virtual-teams-1/

Managing Remote Employees
http://www.business-coaching-insights.com/managing-remote-employees.html

Remote Employee Management
http://remote-employee-management.blogspot.ca/

Integrating Remote Employees Well
http://www.commarts.com/Columns.aspx?pub=5550&pageid=1578

ProofHQ CEO: Telework is bad for startups? Oh, please! — Tech News and Analysis
http://gigaom.com/2012/05/16/proofhq-ceo-remote-work-is-bad-for-startups-oh-please/

Managing Remote Teams: 5 Traits Every Employee Must Have | Inc.com
http://www.inc.com/jeff-haden/5-traits-of-great-remote-employees.html

Working Together by Working Apart: The Telecommuting Culture
http://news.thomasnet.com/IMT/2012/07/24/working-together-by-working-apart-the-telecommuting-culture/

Letting Employees Work Remotely Pays Off | Inc.com
http://www.inc.com/magazine/201210/adam-bluestein/letting-employees-work-remotely-pays-off.html

 

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4. BUSINESS STRATEGY AND WORK PLAN

4a. Proposal – sample proposals and work plans

Write a Remote Work Proposal – What to Include in a Remote Work Proposal
http://mobileoffice.about.com/od/getmobilized/f/writing-remote-work-proposal.htm

How To Negotiate a Remote Work Arrangement
http://mobileoffice.about.com/od/getmobilized/ht/negotiate-a-remote-work-arrangement.htm

Strengthen Your Remote Work Proposal
http://mobileoffice.about.com/od/getmobilized/f/strengthen-remote-work-proposal.htm

How to organize a Telework agreement with your company
http://locationindependent.com/how-to-organize-a-remote-working-agreement-with-your-company/

 

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4b. Work agreements, contract considerations and samples

Creating a Remote Work Agreement
http://mobileoffice.about.com/od/getmobilized/a/remoteagree.htm

How To Negotiate a Remote Work Arrangement
http://mobileoffice.about.com/od/getmobilized/ht/negotiate-a-remote-work-arrangement.htm

Remote Work Policies
http://mobileoffice.about.com/od/getmobilized/a/remotepolicy.htm

4 Important Considerations for Creating a Remote Work Policy
http://mashable.com/2011/09/12/remote-work-policy/

Creating a Working From Home Policy | Working From Home Guidelines | BCBusiness
http://www.bcbusinessonline.ca/bcb/bc-blogs/boss-ladies/2011/04/04/creating-working-from-home-policy

www.ie511.org/downloads/Telecommuteagreement.pdf
http://www.ie511.org/downloads/Telecommuteagreement.pdf

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4c. Employee engagement

Why Remote Workers Are More (Yes, More) Engaged – Scott Edinger – Harvard Business Review
http://blogs.hbr.org/cs/2012/08/are_you_taking_your_people_for.html

Are Teleworkers more engaged? | SmartPlanet
http://www.smartplanet.com/blog/business-brains/are-remote-workers-more-engaged/25926/

Report: Remote Workers More Engaged, Committed | Inc.com
http://www.inc.com/john-mcdermott/report-remote-workers-more-engaged-committed.html

4 Reasons why Remote Workers are More Engaged
http://blog.mindjet.com/2012/08/4-reasons-why-remote-workers-are-more-engaged/

Understanding why Teleworkers are more engaged can help your entire staff | CITEworld
http://www.citeworld.com/business/20633/remote-work-from-home-more-enagaged-than-office-workers

Remote employees more engaged
http://blogs.hbr.org/cs/2012/08/are_you_taking_your_people_for.html

Reasons Teleworkers are “better”
http://www.wired.com/wiredenterprise/2012/08/working-from-home-youre-a-better-worke

 

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4d. Training

5 Tips for Training Remote Employees
http://mashable.com/2011/04/06/train-remote-employees/

How to Manage Remote Employees | Working From Home | BCBusiness
http://www.bcbusinessonline.ca/bcb/business-sense/need-know/outside-office/2011/01/04/how-manage-remote-employees

When to Let Employees Work from Home | Entrepreneur.com
http://www.entrepreneur.com/article/220683

Forget the Office: Let Employees Work from Home – BusinessWeek
http://www.businessweek.com/debateroom/archives/2012/01/forget_the_office_let_employees_work_from_home.html

10 tools to help your Teleworkers stay in touch | TechRepublic
http://www.techrepublic.com/blog/10things/10-tools-to-help-your-remote-workers-stay-in-touch/268

Obstacles to Working Remotely
http://mobileoffice.about.com/od/getmobilized/a/obstacles.htm

5 traits of great Teleworkers
http://www.inc.com/jeff-haden/5-traits-of-great-remote-employees.html

 

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5. Employment Law Resources:

Employment Law Training
http://www.nra.net.au/employment-law-training.html#Employment%20Law%20101

Employment Law Training
http://www.nra.net.au/employment-law-training.html#Contracts%20of%20Employment%20-%20Principles,%20Entitlements%20&%20Enforcement

Telework coalition (national Telework non profit)
http://www.telcoa.org/legislation/

Remote Workplace Agreements – Guidelines
http://www.fin.ucar.edu/hr/flexible_work.html

 

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6. BUDGETING FOR TELEWORK 

Letting Employees Work Remotely Pays Off | Inc.com
http://www.inc.com/magazine/201210/adam-bluestein/letting-employees-work-remotely-pays-off.html

 

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7. GENERATIONAL STUDIES

Does your company have an IT generation gap? – Accenture Outlook
http://www.accenture.com/us-en/outlook/pages/outlook-journal-2009-workplace-technology.aspx

OutlookPDF_IT_generation_gap3.jpg (900×588)
http://www.accenture.com/SiteCollectionImages/Technology/Outlook_Journal/Research_And_Insights/OutlookPDF_IT_generation_gap3.jpg

Generation Gap: How Technology Has Changed How We Talk About Work – Forbes
http://www.forbes.com/sites/ciocentral/2012/05/16/generation-gap-how-technology-has-changed-how-we-talk-about-work/2/

www.lexisnexis.com/media/press-release.aspx?id=1256847004307201
http://www.lexisnexis.com/media/press-release.aspx?id=1256847004307201

The Technology Generation Gap at Work is Oh So Wide
http://readwrite.com/2009/04/23/the_technology_generation_gap_at_work_is_oh_so_wide

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7. B) CASE STUDIES

Ragtrader: How Australian brands lost their way – Part One
http://www.ragtrader.com.au/news/how-australian-brands-lost-their-way-part-one

Ragtrader: How Australian brands lost their way – Part Two
http://www.ragtrader.com.au/news/how-australian-brands-lost-their-way-part-two

Media |
http://catherinetaouk.com.au/blog/media/

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TOOLS FOR TELEWORK

8. Telework HARDWARE

VoIP buying guide for small business | PCWorld
http://www.pcworld.com/article/260859/voip_buying_guide_for_small_business.html

Handsets for Skype Phone Service
http://compnetworking.about.com/od/internetphone/tp/skypephones.htm

VoIP Hardware Equipment- Common VoIP Hardware Devices and Equipment
http://voip.about.com/od/hardware/a/CommonHardware.htm

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9. Telework SOFTWARE (see categories below)


Online Storage Services Review 2014 | Best Online File Storage Services | Data Storage – TopTenREVIEW
http://online-storage-service-review.toptenreviews.com/

Top 15 Cloud Storage Tips and Tasks | PCWorld
http://www.pcworld.com/article/255072/top_15_cloud_storage_tips_and_tasks.html

Review Of The Top Cloud Storage Providers In The Consumer Segment | CloudTweaks
http://www.cloudtweaks.com/2012/05/review-of-the-top-cloud-storage-providers-in-the-consumer-segment/

A comparison of FREE Cloud Storage Services — freewaregenius.com
http://www.freewaregenius.com/a-comparison-of-free-cloud-storage-services/

Which storage service is right for you?
http://reviews.cnet.com/8301-3513_7-57618942/onedrive-dropbox-google-drive-and-box-which-cloud-storage-service-is-right-for-you/

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10. MONITORING SOFTWARE

WorkTime – Monitor Remote, Laptop, Working at Home Employees
http://www.nestersoft.com/worktime/corporate/track_remote_laptop_home.shtml

Monitoring Software Review 2014 | Best Computer Monitoring Software | Monitor Activities on Your Computer – TopTenREVIEWS
http://monitoring-software-review.toptenreviews.com/

 

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11. DATA STORAGE

Online Storage Services Review 2014 | Best Online File Storage Services | Data Storage – TopTenREVIEWS
http://online-storage-service-review.toptenreviews.com/

Top 15 Cloud Storage Tips and Tasks | PCWorld
http://www.pcworld.com/article/255072/top_15_cloud_storage_tips_and_tasks.html

Review Of The Top Cloud Storage Providers In The Consumer Segment | CloudTweaks
http://www.cloudtweaks.com/2012/05/review-of-the-top-cloud-storage-providers-in-the-consumer-segment/

Google Drive is not for everyone, so try these alternatives | Internet & Media – CNET News
http://news.cnet.com/8301-1023_3-57419587-93/google-drive-is-not-for-everyone-so-try-these-alternatives/

A comparison of FREE Cloud Storage Services — freewaregenius.com
http://www.freewaregenius.com/a-comparison-of-free-cloud-storage-services/

Which data storage is right for you?
http://reviews.cnet.com/8301-3513_7-57618942/onedrive-dropbox-google-drive-and-box-which-cloud-storage-service-is-right-for-you/


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12. SYNCH AND SHARE

Google Drive vs. Dropbox, SkyDrive, SugarSync, and others: a cloud sync storage face-off | The Verge
http://www.theverge.com/2012/4/24/2954960/google-drive-dropbox-skydrive-sugarsync-cloud-storage-competition

Top 15 Cloud Storage Tips and Tasks | PCWorld
http://www.pcworld.com/article/255072/top_15_cloud_storage_tips_and_tasks.html

48% use cloud to sync music, images between mobile devices – PC Advisor
http://www.pcadvisor.co.uk/news/mobile-phone/3359991/48-use-cloud-sync-music-images-between-mobile-devices/

 

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13. COMMUNICATION Web meetings and online conferences

Web Conferencing Review 2014 | Best Web Conference Services | Online Meeting Services – TopTenREVIEWS
http://web-conferencing-services.toptenreviews.com/

Citrix Systems » Solutions for Enabling Mobile Workstyles and Powering Cloud Services
http://www.citrix.com/English/ps2/products/product.asp?contentID=2304712

GoToMeeting : Online Meetings Made Easy(R)
http://www.gotomeeting.com

Web conferencing software – Conference services | Adobe Connect 9
http://www.adobe.com/ca/products/adobeconnect.edu.html

Cisco WebEx Web Conferencing, Online Meetings, Desktop Sharing, Video Conferencing
http://www.webex.com/

openmeetings – Open-Source Web-Conferencing – Google Project Hosting
http://code.google.com/p/openmeetings/

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13. B) VOIP

Voice over IP – Wikipedia, the free encyclopedia
http://en.wikipedia.org/wiki/Voice_over_IP

VoIP Services Review 2014 | Best VoIP Providers | Cheap VoIP Calls – TopTenREVIEWS
http://voip-service-review.toptenreviews.com/

VoIP Services Review : VoIP Providers Catalog : Compare VoIP Providers Reviews, voip companies
http://www.voip-catalog.com/

How telecom in the cloud helps business
http://www.press8.com/cloud-computing/379-10-ways-telecom-in-the-cloud-can-help-your-business

Voip
http://mashable.com/follow/topics/voip/

 

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14. PROJECT MANAGER TOOLS

Your Go-To Guide to Working on oDesk: The New oDesk Contractor Manual
https://www.odesk.com/blog/2013/01/your-go-to-guide-to-working-on-odesk-introducing-the-new-odesk-contractor-manual/

How to Manage Work-at-Home Employees | BusinessNewsDaily.com
http://www.businessnewsdaily.com/3185-manage-work-at-home-employees.html

5 Tips For Onboarding Remote Workers
http://mashable.com/2011/11/14/onboarding-remote-workers/

5 Tips for Training Remote Employees
http://mashable.com/2011/04/06/train-remote-employees/

21 Essential Strategies for Managing Virtual Teams | Biz 3.0
http://biz30.timedoctor.com/21-essential-strategies-for-managing-virtual-teams/

5 Questions Good Managers Ask When Managing Remote Teams – Workbar
http://workbar.com/5-questions-good-managers-ask-themselves-when-managing-remote-teams/

Great free screen capture tool for making manuals/communication for your staff
http://www.wisdom-soft.com/products/screenhunter_free.htm

 

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15. INFRASTRUCTURE

Data use for meetings ( Adobe)
http://helpx.adobe.com/adobe-connect/kb/connect-bandwidth-calculation.html

Sample video of high speed broadband
This video is demonstrating a high speed connection downloading a 100 mb file ( about a 6th of a full 2 hour movie) at av. 60 mbs (included to demonstrate difference in connectivity speed – broadband will allow for a better video conference /online meeting, file transfer rate etc)

 

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16. ENVIRONMENT

Design a Home Office You’ll Actually Work In – Forbes
http://www.forbes.com/sites/dailymuse/2012/06/24/design-a-home-office-youll-actually-work-in/

Design a Productive and Stress-Free Home Office in 6 Easy Steps | Core Communication
http://www.corecommunication.ca/design-a-productive-and-stress-free-home-office-in-6-easy-steps/

How to Create a Productive Home Office Space – Working From Home | Entrepreneur.com
http://www.entrepreneur.com/article/205844

5 Ways to Make Your Home Office Space Productive
http://freshome.com/2010/07/06/5-ways-to-make-your-home-office-space-productive/

 

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17. CO WORKING AND SHARED OFFICE SPACE

What is shared office space / co working – tips and articles
http://mashable.com/category/coworking/

Shared office space “finder service”
http://www.sharedesk.net/

 


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18. OMNI CHANNEL TOOLSPreparing Your Warehouse for Omnichannel Fulfillment | Multichannel Merchant
http://multichannelmerchant.com/executive-summary/warehouse-management-28092013/

Amazon Plans to Hire More than 70,000 Seasonal Employees | Multichannel Merchant
http://multichannelmerchant.com/news/amazon-hires-more-than-70000-seasonal-employees-in-its-fulfillment-centers-02102013/

October 2013
http://accessintelligence.imirus.com/Mpowered/book/vmcm13/i3/p10

October 2013
http://accessintelligence.imirus.com/Mpowered/book/vmcm13/i3/p18

October 2013
http://accessintelligence.imirus.com/Mpowered/book/vmcm13/i3/p22